PESCO Helpline Number and Complaint Contact Details
The PESCO Helpline is an important service for electricity consumers who need quick assistance regarding power-related issues. Whether you are facing a sudden electricity breakdown, meter problem, incorrect bill, load shedding complaint, or any other electricity-related issue, PESCO provides different channels to register and track complaints.
Many users search for the PESCO complaint number because electricity problems often need immediate attention. Instead of visiting the PESCO office for every small issue, consumers can contact the helpline and get guidance from the customer support team.
The Peshawar Electric Power Company (PESCO) provides electricity services to several districts of Khyber Pakhtunkhwa. Its complaint system helps customers report problems and receive support without unnecessary delays.
PESCO Helpline Number and Complaint Contact Details
Consumers can contact PESCO through its official helpline service for electricity complaints and customer assistance.
PESCO Helpline Number: 118
Customers can use the helpline to report issues such as:
- Electricity supply complaints
- Power failure reports
- Meter-related problems
- Billing issues
- New connection information
- General electricity service queries
Before contacting the helpline, keep your electricity bill or reference number nearby. It helps the complaint team identify your connection details quickly and provide better assistance.
How to Contact PESCO Helpline for Electricity Complaints?
PESCO offers multiple ways for consumers to register their electricity complaints. The helpline remains one of the easiest methods because customers can directly communicate with the support team.
To contact PESCO for a complaint:
- Dial the official PESCO helpline number.
- Provide your electricity reference number or consumer details.
- Explain your issue clearly.
- Note down the complaint tracking number provided by the representative.
A clear explanation saves time. For example, instead of saying only “light is gone,” mention your area, connection details, and the duration of the power outage.
If your electricity issue is related to a specific area, such as a transformer fault, damaged wire, local power outage, or regional supply problem, contacting your nearest PESCO regional office can help you get faster assistance.
Below are the contact numbers for major PESCO circles:
| PESCO Circle | Contact Number |
|---|---|
| Peshawar | 091-9212523 |
| Khyber | 091-9217576 |
| Mardan | 0937-9230288 |
| Swabi | 0938-221209 |
| Swat | 0946-9240367 |
| Abbottabad | 0992-9310089 |
| Mansehra | 0997-920018 |
| Bannu | 0928-613173 |
PESCO Complaint Number 2026 – Register Your Issue Online or By Phone
The PESCO complaint number allows consumers to report electricity problems through phone support. In addition to calling, customers can also use online complaint options provided by PESCO.
Common complaints registered through PESCO include:
- Unexpected electricity failure
- Low voltage issues
- Transformer problems
- Incorrect electricity bills
- Meter reading complaints
- Connection-related issues
Consumers should always use official PESCO channels to register complaints. Avoid sharing personal information with unofficial websites or unknown callers claiming to solve electricity problems.
PESCO Complaint Types and Contact Information
For different types of electricity-related issues, consumers can contact PESCO through the following official channels:
| Type of Query | Contact Info |
|---|---|
| General Helpline | 111-000-128 |
| Billing Complaints | billing.pesco@gmail.com |
| Electricity Theft Reports | theftreport.pesco@gmail.com |
| Other General Complaints | complaintpesco@gmail.com |
| Suggestions & Feedback | pescosuggestions@gmail.com |
PESCO Customer Care Helpline for Bill, Load Shedding & Meter Issues
The PESCO customer care helpline helps consumers with different electricity-related concerns. Many people contact PESCO when they receive an unexpected bill or face problems with their electricity meter.
The helpline can assist with:
- Electricity bill complaints
- Duplicate bill information
- Meter issues
- Load shedding complaints
- Connection status inquiries
- General electricity service information
For billing-related complaints, customers should keep a copy of their latest electricity bill because it contains important details required for verification.
How to Register a Complaint Through PESCO Helpline?
Registering a complaint through the PESCO Helpline is a simple process. Consumers need to provide accurate information so the complaint can be forwarded to the relevant department.
Follow these steps:
- Contact PESCO customer support.
- Provide your consumer reference number.
- Explain the electricity problem.
- Receive your complaint number.
- Track the complaint progress if required.
The complaint number is important because it works as proof that your issue has been registered. Keep it safe until the problem is resolved.
PESCO Emergency Helpline Number for Power Failure Complaints
Power failures can happen due to technical faults, maintenance work, weather conditions, or other reasons. In such situations, consumers can contact the PESCO emergency helpline to report electricity outages.
When reporting a power failure, provide:
- Complete address or area name
- Consumer reference number
- Nature of the problem
- Time since electricity stopped
This information helps PESCO teams identify and resolve issues more efficiently.
PESCO Helpline 118 – SMS and Online Complaint Service
The PESCO Helpline 118 is commonly used by consumers for electricity complaints. Customers can contact PESCO through official complaint channels to report service-related problems.
PESCO also provides digital services that allow consumers to get information and submit complaints online.
Online complaint options are useful for people who prefer digital solutions instead of phone calls. However, users should always confirm that they are using official PESCO platforms.
PESCO Complaint Types and Common Issues
Consumers contact PESCO for different types of electricity-related problems. Some of the most common complaints include:
- Electricity outage complaints
- High electricity bill issues
- Wrong meter reading complaints
- New electricity connection problems
- Voltage fluctuation complaints
- Transformer failure reports
- Load shedding information
Understanding the correct complaint category helps PESCO send the request to the relevant department.
Tips Before Contacting PESCO Helpline
Before calling the PESCO complaint number, follow these simple tips:
- Keep your electricity bill available.
- Check whether the issue affects only your home or the entire area.
- Note the time when the problem started.
- Clearly explain the issue to the representative.
- Save your complaint number for future tracking.
A little preparation can make the complaint process faster and smoother.
Frequently Asked Questions (FAQs)
What is the PESCO Helpline Number?
The official PESCO Helpline Number is 118, which consumers can use to register electricity complaints and get customer support.
How can I complain about a power outage in PESCO?
Consumers can report power outage complaints by contacting the PESCO helpline and providing their connection details.
Can I register a PESCO complaint online?
Yes, PESCO provides online complaint facilities through its official platforms where consumers can submit electricity-related issues.
What information is required for a PESCO complaint?
Usually, consumers need their electricity reference number, personal details, and information about the electricity problem.
How can I check my PESCO complaint status?
Consumers can track their complaint status through available PESCO complaint channels using their complaint reference details.
Conclusion
The PESCO Helpline provides a convenient way for electricity consumers to report problems and receive support without visiting offices. Whether the issue is related to billing, meter problems, electricity failure, or other services, customers can use official PESCO complaint channels for assistance.
Always use verified PESCO contact methods and keep your complaint number safe. A properly registered complaint helps the concerned department understand the issue and take appropriate action.
